The Courts Service recruits under licence from the Commission for Public Service Appointments and all recruitment competitions are organised in compliance with guidelines set down by that body.
These can be viewed on line at www.cpsa.ie.
JOB TITLE: Head of Communications (Principal Officer) in the Courts Service
The Courts Service employs 1,100 people in 42 locations across the country with its primary functions being to manage the courts and court buildings; provide support services to the judiciary; provide information on the courts system to the public, and provide facilities for users of the courts.
A long-term strategic vision for the future of the Courts Service has recently been developed. This vision maps out our future as a modern, digital Courts Service with services re-designed to meet the needs of court users. In shaping our future, our long term strategy and modernisation programme will enable the Courts to provide an excellent service for society through easy access to services, easily understandable language and the provision of regular and timely information.
The Courts Service seeks to create a centralised, dedicated customer service and communications unit. This is an important corporate development that will enhance organisational cohesion. Fostering an outward looking, progressive approach to maximising engagement and collaboration with all stakeholders in the pursuit of enhanced customer centric service delivery.
Reporting to the Director of Strategy and Reform and working closely with the Senior Management Team, the Head of Communications will lead the development and delivery of a Communications strategy for the Courts Service and will assume responsibility for the work of the Information Office.
Role and Responsibilities:
• Develop a communications strategy to support the implementation of the Courts Service long term vision and corporate strategy and key public service reform initiatives and programmes, including support of the modernisation of our services across the Courts.
• Lead the delivery of the full suite of communications including , the management of content for the Courts Service website, and the development, implementation and management of key external digital channels
• Develop productive and collaborative relationships across the Courts Service, wider justice community, other public sector bodies, key external stakeholders to support the development and delivery of the communications strategy.
• Develop and manage the Courts Service brand to support raising awareness of the organisation as an employer of choice.
• Manage projects and lead the development and implementation of communications plans, including events, promotional activity and public relations activity.
• Engage with and get feedback from stakeholders to inform the development of our modernisation programme.
• Manage liaison with court offices for the provision of up-to-date communications.
• Maintaining a good working relationship with the Media Relations Advisor.
• Building communications capability by optimising the use of digital communications platforms, website and social media.
• Manage the creation and development of content across our new website and intranet based on customer-centric, user experience and best practice principles.
Candidates must have, on or before 06 of February 2020:
• A level 8 qualification or equivalent in Communications, Marketing, Law, Business, Management or similar.
• At least 4 years’ experience of leading and developing corporate communications
• A working knowledge of the Courts system or demonstrated ability to acquire same;
• Evidence of ability to successfully manage and coordinate the work of various projects to agreed outcomes;
• Excellent interpersonal skills with networking and influencing skills and an ability to work on his/her own initiative;
• Excellent communication skills; including content generation, report-writing, and presenting with high levels of accuracy
It is desirable that a candidate would:
• Have proven experience in the leadership and management of teams;
• Have proven ability to work collaboratively and supportively with a wide variety of stakeholders, and at a multiplicity of seniority levels;
• Have experience of managing significant budgets.
Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the general skills and competencies required of a Principal Officer in the Civil Service, which are listed and described in the Information Booklet for this position.
EMPLOYING AUTHORITY: The Courts Service
EMPLOYING AUTHORITY WEBSITE: https://beta.courts.ie
JOB LOCATION: Smithfield, Dublin 7
CLOSING DATE OF CAMPAIGN: 12:00 noon on Thursday the 6th of February 2020